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(frequently asked questions)

What is your cancellation policy?

We have a 24 hour notice refund policy. You will receive a full refund once we have been notified 24 hours prior to your reservation that you would like to cancel.


What is your recommend amount of time to complete the Tony Knowles Coastal Trail ?

The average round trip for a group size of 2-5 people is two to three hours with rest stops, pictures, water breaks etc.


Do we offer multiple day rentals?

Yes we do & in order to obtain a quote please contact us via email or call us to place a multiple day reservation.


What kind of bikes do you have available for kids that cannot ride on their own?

We offer high-end Burley trailers which can be attached to the back of any bike (including Electric bikes) and they have a capacity to carry up to two kids (2-6yrs old), as well as trunk space for storage in the back (200lbs limit).


Should we reserve bikes?

Being the best bicycle rental shop in the state of Alaska also means that we are super busy, specially in the summer months (May-September) and even though we have a huge selection of bikes and ebikes (electric bicycles) with almost 200 bicycles to choose from we cannot guarantee will have bicycles available. Therefore, it’s best to place a reservation to ensure we have what you and family need. which means that throughout our summer season we tend to get really busy and cannot guarantee we will have bicycles available. Therefore, it’s best to place a reservation to ensure we have what you and family need.


Is there a way to drop off bikes after hours?

Yes, during our summer season (May-September) we have an after hours self-check-out system in place which requires prior approval/arrangement by an associate before departing.


Who can ride E-bikes/Electric Bikes?

Our Electric bikes have very powerful electric engines (750 to 1000 Watts), which means that we would like our customers to feel comfortable on a regular bike and have previous experience before trying an E-bike. We require everyone to be 16 years or older and above 125lbs/57kg to be able to ride. We allow people to practice in our parking lot before going on their own to make sure they are comfortable.


What happens if we return late from our reservation?

We allow our customers to extend their rental as long as they have checked-in with us. This is to ensure that we have the availability for any other reservations that we may have. However, if you decide to extend your bike ride while you are out riding? The extra cost (per hour & previously agreed via phone, etc) for the extended hours will be charged when checking out.


What is the a max weight capacity for e-bikes/ bikes?

All of our bikes have a weight capacity of 300lbs excluding our tandem bikes which have a combined weight capacity of up to 450lbs.

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